System Update

Important Information Regarding a Partial Disruption to your ADS Service

 
Because your safety and the security of your property is our top priority, ADS wants you to know we are working diligently to resolve a partial disruption to the alarm detection service we provide some customers in the greater Chicagoland area.

Due to technical difficulties, we are unable to receive alarm signals from some customers’ transmitters. In these cases, emergency responders may not be alerted when there is a problem. For this reason, in case of an emergency, we urge you to call 9-1-1 immediately, until we can correct the problem.

We’ve begun contacting affected customers directly, and are scheduling and conducting service calls with those customers. But due to limited equipment supply, it will take time to complete this process. We are also keeping fire officials across our service area informed about our progress.

To determine whether your alarm is affected, or to receive updates to this situation, please complete this form www.adsalarms.com/outage.

We appreciate your patience and understanding and apologize for any inconvenience this issue has caused you.

 

Questions and Answers

 
Below are some answers to commonly asked questions about our current system outage.

What caused the outage?
At this time, we continue to investigate the root cause of the outage. The safety and security of our customers and their property is our absolute top priority, and have made the decision to initiate service calls for all affected customers to get their alarm systems restored and back in service.

What is the affected area of the outage?
The outage is affecting select buildings and homes within the greater Chicagoland area (Cook, DuPage, Kane, Lake, McHenry, Will, Grundy, and DeKalb Counties), and Kenosha County in Wisconsin.

How do I know if I’m impacted by the outage?
We are in the process of notifying all potentially affected customers by phone, mail and email. Customers can also contact us at www.adsalarm.com/outage so that we can identify if their property is affected and provide them with updates on our progress to resolve this issue.

What if my property is affected?
Your alarms will still operate as designed at your premises. However, it’s possible that alarm signals will not reach local emergency responders. In the event of an emergency, customers should call 9-1-1 immediately.

When do you expect to have the issue resolved?
As the safety and security of our customers and their property is our top priority, we have begun contacting affected customers directly, and are scheduling and conducting service calls for all affected customers. But due to limited equipment supply, it will take time to complete this process. ADS personnel, management and ownership are working non-stop, and we appreciate your patience, and sincerely apologize.

How long will it take to repair my system?
We are working around-the-clock to initiate service calls and restore alarm systems for all affected customers. Due to limited equipment supply, this will take time. We greatly appreciate your patience, and sincerely apologize.

What if I have redundant communication service – my alarm is transmitted both over the affected radio network and another method (e.g., phone lines or Internet)? Will the central station respond to my alarm?
Yes. Customers who have redundant communication service will have alarm systems that will continue to communicate with our central station despite the radio outage. If your radio transmitter is not functioning, ADS will be reaching out to you to repair your unit and restore the radio communication.