Aurora, IL | Full-time

Job Summary:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities:

  • Present professionally, which includes speaking clearly, listening carefully, following through with responsibilities and always maintaining a professional attitude and appearance
  • Data entry, general accounting, handle incoming/outgoing calls and redirecting calls as needed
  • Scheduling of service calls, fire tests, and installations
  • Assist the Service Techs/Installation Techs in the field as a point of contact for help with the customer account
  • Ability to make the right decision in difficult situations and exercise good judgment
  • Ability to learn new duties and adjust to new situations. Set objectives to expand on basic job responsibilities to provide personal and professional growth
  • Must be at your work station to be available for the high volume of phone calls
  • Stay current with updates to the computer systems
  • Other duties as assigned by management

 Education/Experience:

  • High School Education or equivalent is required
  • Previous customer service or call center experience is preferred

 Knowledge/Skills/Abilities:

  • Excellent Customer Service
  • Ability to multi-task
  • Excel and Word
  • Excellent in written and verbal communication
  • Must be able to use office equipment – telephone, fax machine, all printers
  • Organized and detail oriented
  • Ability to adapt to change
  • Computer and typing skills

 Licenses/Certifications:

  • Valid Driver’s License
  • Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation

 Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting
  • Fingering (fine dexterity)
  • Talking
  • Hearing
  • Vision

 Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment.

 

Apply Now