Aurora, IL | Full-time

Job Summary:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

 Essential Functions and Responsibilities:

  • Present professionally, which includes speaking clearly, listening carefully, following through with responsibilities and always maintaining a professional attitude and appearance
  • Data entry, general accounting, handle incoming/outgoing calls and redirecting calls as needed
  • Scheduling of service calls, fire tests, and installations
  • Assist the Service Techs/Installation Techs in the field as a point of contact for help with the customer account
  • Ability to make the right decision in difficult situations and exercise good judgment
  • Ability to learn new duties and adjust to new situations. Set objectives to expand on basic job responsibilities to provide personal and professional growth
  • Must be at your work station to be available for the high volume of phone calls
  • Stay current with updates to the computer systems
  • Other duties as assigned by management


  • High School Education or equivalent is required
  • Previous customer service or call center experience is preferred


  • Excellent Customer Service
  • Ability to multi-task
  • Excel and Word
  • Excellent in written and verbal communication
  • Must be able to use office equipment – telephone, fax machine, all printers
  • Organized and detail oriented
  • Ability to adapt to change
  • Computer and typing skills


  • Paid time off and holiday pay
  • Medical, life, dental and vision insurance
  • 401(k) with a company match
  • Short and long term disability
  • Company summer outing (friends and family welcomed!)
  • Education assistance
  • Generous employee discount


  • Valid Driver’s License
  • Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation



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