Full-time | Aurora, IL 

Job Summary:

To respond to alarm signals that are dispatched by Central Station Operators in a timely manner. Allow access to the Police/Fire Departments, reset alarm systems and secure the building and provide ADS customers with the professional service that they expect from the Company. Serve our customers with a commitment to follow established policies, procedures, regulations and ordinances in regards to monitoring homes, businesses, etc.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer

Essential Functions and Responsibilities:

Runner:

  • Respond to alarm for customers with Runner Response Service
  • Responsible to conduct a perimeter check when police are not present. Look for open or broken doors or windows
  • Use of a 6’ or higher ladder if needed to reach device.
  • Responsible to conduct an interior search of the building to find cause for alarm
  • Recognize when to wait and call for the police. It is not the responsibility of the runner to capture or chase a burglar
  • Fire trouble signals need to be verified for cause
  • Must schedule a service call for technical problems
  • Allow access to the Fire Department to look for smoke. It is also the runner’s responsibility to reset the panel or call for service assistance if they cannot reset the panel
  • While not on runner calls the runner will assist the Operators in Central Station with answering phones and other clerical duties
  • Maintain runner keys and codes. Meet with new runner accounts and document location of lock box, test keys and alarm codes. On account disconnects the runner will pick up lock box and pull keys from Central Station for return
  • Clean and organize the “Battery Room” and the Runner vehicle
  • Refer to the Runners Daily Check Sheet for tasks to be completed  Must be prepared to work in all weather conditions.
  • Follow all company rules and regulations as listed in the current ADS Employee Handbook
  • When responding to an alarm the Runner is required to obey all speed limits and traffic signals. They are not required or asked to exceed limits or violate traffic laws in order to rush to a customer location
  • Responsible for onsite duties as assigned  Must be punctual and adhere to attendance standards
  • Other duties as assigned by management

Operator:

  • Priority one is to handle signals as soon and as accurately as possible
  • Verify authorized users
  • Notify proper authorities or key holders
  • Calling customers to test systems when their systems are late to test
  • Take systems out of service for testing and repairs
  • Work with service and installers to verify signals are received correctly
  • Enter opening/closing schedules and zone descriptions
  • Check receivers for proper times, do backup tape daily and verify incoming activity for the Stealth logger, raw data and receivers
  • Inventory Customer runner keys once a shift
  • Report phone line problems to Phone Company as needed and check status once a shift.
  • Notify and Fire Department of any commercial fire alarms out of service more than 8 hours.
  • Check on “unrestored” report each shift
  • Check systems that are out of service
  • Work with the fire testers to verify signals as needed  Perform weekly test of both gas and diesel generators
  • Monthly test of batteries for the UPS system
  • Update call list and offer basic tech support for customers as needed
  • After regular company hours handle service log and dispatching techs  Printing and mailing activity reports for subscribing customers
  • Dispatch ADS or Chicago Runners as needed
  • Must be responsible to work assigned shift; which calls for arriving 5 minutes before shift and staying 5 minutes after shift has ended
  • In emergency situations you are to make a reasonable effort to be available to assist with signal overload
  • Follow all company rules and regulations as listed in the ADS Employee Handbook
  • Must be punctual and adhere to attendance standards
  • Responsible for onsite duties as assigned
  • Other duties as assigned by management

Education/Experience:

  • High School Education or equivalent

Knowledge/Skills/Abilities:

  • Ability to drive Standard shift
  • Attention to detail
  • Basic knowledge of alarm systems
  • Basic service ability
  • Hazmat training

Licenses/Certifications:

  • Clear and valid Driver’s License
  • Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation. (Illinois employees only)

Shifts Available:

12am-8am

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