Ever wonder who is on the other end of the phone line at the Central Monitoring Station of Alarm Detection Systems?
Our staff is made up of highly-trained operators. They are prepared to respond to nearly any alarm situation. As a result, Alarm Detection System’s has been given Five Diamond Certification for 2016 from Central Station Alarm Association. We received this prestigious mark by reaching high customer service standards once again.
The best people in the industry are watching over business and home alarms at Alarm Detection Systems. The end result is rapid, accurate connection to first responders when needed.
“In a time when certain alarm companies are cutting corners by offering diminished, automated monitoring, we are pleased to differentiate ourselves with knowledgeable, human representatives answering alarm calls 24/7/365 ” says ADS Central Station Manager Rick Cahill.
The CSAA Five Diamond certification is granted annually to central stations that satisfy all of the requirements of the five points of excellence:
1. Commitment to random inspections
2. Commitment to the highest levels of customer service
3. Commitment to ongoing job-related education
4. Commitment to raising the industry standards
5. Commitment to reducing false dispatches