Alarm Runner Service
Sleep easy. You no longer need to check on an alarm notification at 2:00 AM. Save time, money, and frustration by adding local runner service to your account.
$30.00/mo. for commercial buildings
$10.00/mo. for single residences
- 24-hour rapid alarm response service for your location
- Available within a 15-mile radius of Aurora, IL*
- An ADS uniformed employee will check for evidence of a break-in or false alarm and reset the system
- Supplements first responder dispatch/not replaces
01
Schedule An Appointment.
Call 630.844.6322 or use the button above, and our security experts will collect all the necessary information to start alarm runner service at your business or home.
02
Create a Schedule Around Your Needs.
During the day or in the middle of the night, our alarm runner service operates 24 hours a day. You can easily make changes to your schedule or request an additional service call online.
03
Rest Easy Knowing Your Property Is Protected.
Trained representatives monitor your security system so you don’t have to. ADS is a full service alarm company that goes that extra mile, literally, for our customers.
Google Rating
4.9
Based on 166 reviews
Alarm Detection Systems
4.9
Eduardo Orozco
20:31 10 Feb 20
Great company. Great service and friendly and knowledgeable staff. Feels good to know they are local !! Definitely would recommend.
michael coleman
22:11 16 Dec 19
Kahlil Diab
18:24 16 Dec 19
Prompt, friendly, and courteous.
M
15:36 09 Dec 19
We have had a great experience with Alarm Detection Systems. We have been a customer for years. Alarm Detection Systems really does care about its customers. Recently our carbon monoxide detector needed to be replaced. Our technician, Russ, offered to change all of our smoke and sensor batteries while in our home too. Russ and Alarm Detection Systems provides very thoughtful and professional service.
Hagop Soulakian
19:12 03 Dec 19
Handled our issue with care and diligence. What was great was that they delivered on what they promised. Very satisfied from initial call to completion survey.
Phyllis Young
20:41 18 Nov 19
Bigger isn't always better. Thinking largest market share holder might be the way to go when upgrading our system, we did. However and fortunately, we weren't locked in because I cancelled the service on the last day possible. One of the new smoke detectors was faulty. Information on equipment needed wasn't accurate. I was dealing with a provider. Customer service was dismal. Despite being offered a substantial savings to remain with them, we chose ADS instead. Want the most responsive, best personal care and customer service? Use ADS! Should you have an issue, ADS will take care of you.We continue to be pleased with the excellent customer service, tech support and technicians. Thanks, ADS!
Brett Muhlhan
20:37 04 Nov 19
ADS is awesome. Great service! They are fast, efficient and communicate to the customer. We bought a house with an old system and they worked with us to update it and also fix some issues that were occurring. The techs were all on time, early even and very professional....
Brett Kendrick
20:18 29 Oct 19
I have been dealing with Alarm Detection Systems for the past couple years for a building that I manage. They are always very professional and on time for their appointment for our yearly alarm inspection. I would not hesitate to recommend them to anyone.
Spencer Zitka
16:39 15 Oct 19
James Rejowski
22:00 01 Oct 19
I had a concern that the transformer for our alarm system was overheating after many years of use. The ADS service technician Russ quickly diagnosed the problem and replaced the unit. He then ran a system check. He was punctual and professional. We are very pleased with the service.
Cindy Boban
19:12 30 Sep 19
ADS has excellent customer service. They are always quick to respond and super helpful with any questions or concerns. I would highly recommend their services.
Faruk Dadar
16:23 30 Sep 19
Exceptional customer service, on site professional Technicians and Russ was very polite explained all the issues, walked us through what he was planning to do to get the issue fixed. He was prompt on time, fast and provided an excellent Service. We would recommend that choosing ADS will be a long term best choice anyone can make.. They are the best in this service industry. Invest your money in a company which pays dividends by form of their service.
FullStaff Music
20:02 27 Aug 19
Lupe Rodriguez
22:43 15 Jul 19
Joan Boldan
14:36 01 Jul 19
ADS is truly the best. Thank you guys for coming out and helping me.
Martino James
18:47 26 Jun 19
Navel the service tech was very professional and explain why all of the issues that we was occurring with our service.
Bridget Donelson
18:31 30 May 19
The installation techs went above and beyond what was required or expected. They spent a lot of time here and made sure I was 100% comfortable before leaving. Great job!!
Gail Kennedy
23:53 28 May 19
Great customer service by Ryan. He went beyond the call of duty and did with a smile.
Robert Allison
21:01 28 May 19
Alarm Detection has been a very reliable, professional and responsive organization to work with.
Karen Gull
17:35 20 May 19
I would recommend ADS (Alarm Detection Systems, Aurora) for your companies alarm needs. They are prompt, informative, and friendly when they come to test the alarms. Paperwork from testing is received quickly.
Steve Kezios
00:53 17 May 19
You can trust ADS to safeguard your property but you can also count on them to be helpful and professional. They don't pass the buck. It really seems like they care about customer service. How strange is that?
Patrick Meyer
00:23 15 May 19
I have used ADS for over 6 years and had a service call. The technician, Israel, was one of the most thorough technicians I have ever had. Great company.
modesto monet
03:35 14 May 19
I have work be done by two worker very good customer service navíl Zaragoza and oscar they only have job done they go extra mile to complete their assignments
Bob Slater
20:49 13 May 19
Very pleased with the speed of the response to question, requests and technical assistance I received. The customer service far better than I normally see in todays environment and when I needed help in making changes the Codechange staff was not only helpful in explaining what was needed but suggested ways to accomplish the task that made the whole job much easier and faster than I could have imagined.
Stephanie W.
20:40 13 May 19
Great Service! Antonio had my problem fixed asap and he was great!
Kimberly Belle
20:40 29 Mar 19
Michelle Fisher
13:35 28 Mar 19
We have used Alarm Detection for many, many years!Always quick to respond and very accommodating! I highly recommend them!
Steve Deming
18:24 26 Mar 19
We at Raynor Garage Door Manufacturing have enjoyed many years of excellent service from ADS. As the Facilities Manager here I speak from experience when I say, the whole ADS team is always prompt, professional and courteous. The technicians are obviously well trained. We rely on ADS as a strong partner in keeping our facilities systems safe and well guarded. Thanks.
Chris Sotos
17:22 26 Mar 19
Prompt and honest service professionals
Josette Belvedere
16:25 26 Mar 19
Always there when you need them and they go the extra mile for you.
Durdana rahman
03:07 07 Mar 19
Professional and courteous salesman; affordable plans to fit my budget!
edward Ranquist
16:40 25 Feb 19
excellent customer service. Ed & Russ did great
Redeemer Elgin
15:36 25 Feb 19
They have great technicians and they are on top of your account.
Mike Szymanski
13:25 12 Feb 19
ADS continues to provide us reliable and courteous service using well trained technicians and support staff. We remain a loyal customer. Village of Barrington
Stephanie Dubnow
22:39 11 Feb 19
Mark is extremely reliable and knowledgeable. ALarm detection systems is a wonderful company to work with.
Marcia Lorenz
22:25 11 Feb 19
I have had ADS security for years. They are very accommodating and professional. If I ever have a problem they come out almost immediately to fix it. The techs are knowledgeable and trustworthy. I highly recommend ADS for your security needs.
Ronald Joyce
21:35 11 Feb 19
I've been dealing with ADS alarm company for years and I truly like the quick and compleat service that we have received from them. I would highly recommend ADS for any of your alarm needs.Keep up the great service!
Jack Monco
21:22 06 Feb 19
We have used ADS for many years. Not only are they extremely competitive but they give exceptional service. Their service people are professional and knowledgeable and friendly. I highly recommend ADS.
Diane Huber
17:17 02 Feb 19
We are a new customer of ADS and could not be more satisfied with our transition to their company. We have received excellent service from the first call to the company dispatch center to the high quality and standards of the service technicians themselves. We believe our school is now in the best of care, safety, and service for our Fire and Safety needs.
Ron Buncak
21:10 29 Jan 19
We have used ADS for many years now and are very happy with the service and staff. The techs come out and fix most problems right away.The company I work for asks me if I could find a better provider and I always tell them No Way! Keep up the good work.Thanks.Ron Buncak
Gail Tomal
17:05 29 Jan 19
The service at ADS is outstanding. When you call the company the phone is answered by a live person not a computer. The employees are courteous, knowledgeable and very helpful. The technician, Matt was there when he said he would be there and he completed the service call quickly. I would highly recommend ADS to anyone who is looking for a company that appreciates their customers.
Jack Rubin
16:46 14 Jan 19
Steve Graham
22:45 09 Jan 19
Great company Great service and great people. Have tried a few alarm companies. ADS is the best.
Sally Kinnally
23:02 05 Jan 19
Alarm Detection Systems has a very fast response time when you need them. The people are always polite and are always able to explain everything or any of my concerns. They came out and took care of one issue, then took the time to check the entire system.
St. Paul Lutheran Church
21:22 03 Jan 19
Service response time has always been quick. All technicians that have serviced our facilities have been helpful, knowledgeable and personable. A good company to do business with .
coleen thomas
17:39 02 Jan 19
WONDERFUL SERVICE, COURTIOUS AND PROMPT
Vern Diedrick
21:46 18 Dec 18
We recently required the services of Alarm Detection Services and were particularly pleased with their technician named Carlos. He went out of his way to make many changes to the network to make our system work. Our Alarm system was not operating properly and now appears to be at peak performance. We are particularly pleased that ADS has such capable people working for them and for keeping their customers safe from intrusion. Excellent. Vern Diedrick- Customer
Colin C. Campbell
16:09 11 Dec 18
ADS is a local company that we have used for fifteen years or so now. In that time we have had maybe a dozen alarms (all accidental, thankfully) and their response has always been perfect! Their service is excellent. They do all of the work themselves, no subcontractors to worry about. We have always been more than satisfied and recommend this company to anyone contemplating installing a full service alarm system.
tom dempsey
15:15 30 Nov 18
We have had 2 recent needs for some adjustments to our alarm system both times we had a different technician onsite. Each time they have been very courteous, informative and fixed the issue the first time. A pleasure to have customer service such as this. We are also dealing with some upgrades and the sales person is also rates in the same category. We have been satisfied with communication, skill and product.
Tahir Rohail Office
20:29 01 Nov 18
The representative/technician was very professional and very thorough with the inspection and testing of sprinklers and alarms. Didn't even realize he was here. I was very pleased with the professionalism. Thank you, we appreciate everything your company does.
Lou Gutierrez
17:29 18 Oct 18
my reunion
14:36 18 Oct 18
Technician called first from 15 minutes out and was exactly on time— not coming in last 5 minutes of a four hour window! He was very respectful. Solved the problem my furnace workers had caused and was clean and tidy before leaving.
D Meds
18:07 17 Oct 18
Alarm Detection has provided alarm services for my family for over 30 years. They provide excellent customer service and 24/7 monitoring of our home security system. They provide an excellent value and the comfort of knowing that my family is safe and secure. ADS is also very involved in the community since they are locally owned and operated.
Village Clerk
15:14 02 Oct 18
Alarm Detection System's service is reliable and timely. Christian, our service pro, is knowledgeable and friendly. Mr. Larson, our sales rep, offers clear information on our current service and advice on upgrades we inquire on.
Justin Galusha
16:06 25 Sep 18
Incredible company geared entirely around customer service and satisfaction.
Ron Odo
17:45 22 Sep 18
I purchased a laundry and dry cleaning business in 2006, Alarm Detection Systems, Inc was the servicer for this business and it was a month to month contract until the equipment started acting up. I called them to fix the issue because the alarms kept going off. They came to check the system several times throughout a 2 month period and kept trying to sign me up to a long term contract when I told repeatedly I’m not looking for a long term contract because I’m selling the business soon. One day I had a personal matter to attend to and my brother filled in for me, same day a schedule appointment was set, they came over and check the equipment and made my brother sign a 7 year contract with my name on it. I told them that’s not my signature and the contract should be null and void. They said if my brother committed fraud then have him arrested. I told them I’m the owner and he’s not no matter what I didn’t sign the contract and he was under the impression this was only to authorize the scheduled visit to inspect the triggers. I called and sent letters but they did not want to void the contract. I completely stopped paying because I feel what they did was very unprofessional and deceptive because I told them many times I don’t need a long term and why the heck would I need one if I’m on a month to month, it doesn’t make any sense. They ended hiring an attorney to file a suit. I sold the business shortly after and forced to pay them off through the sale. I strongly recommend you go elsewhere. The worst experience I’ve ever had to deal with. The company should be shut down. Why did it take me 12 years to write this review? Well I came across the folder with the contract and all the issues that arose at that time and felt this should not be something I let go. I wanted to let everyone know exactly what they did. By the way because of the contract and me selling a month later I had to pay for a 7 year contract which costed me with attorney fees $4500. Please please for your own good stay away from these crooks.
Chris Flowers
16:48 18 Sep 18
Prompt, Attentive and Service OrientedI have used Alarm Detection Systems for over 7 years. They take their work seriously and are very helpful. I highly recommend this company.
Craig Marlowe
16:04 15 Sep 18
Matt the technician was on time and he explained what he was going to do and then quickly repaired my system
Da Buckhunter
02:09 07 Sep 18
Very happy with the service ADS has provided us for years.
Office Warehouse Church
16:46 28 Aug 18
ADS is a locally owned, family owned business that has provided the alarm service where I work for many years. They are always professional and courteous and through the years have always provided good solutions to our alarm and entry security needs. I highly recommend their services.
Pete Oliva
14:38 27 Aug 18
Recently had a service call. The technician performed an outstanding job on rectifying the issue. Whenever alarm is triggered call back response is less than 10 seconds. Completely Satisfied customer!!!
Millie Molitor
01:47 21 Aug 18
Awesome company! So happy we decided to go with ADS. Professional, friendly, responsive company that wants to make their customers happy while providing excellent home security monitoring. This company goes above & beyond. Highly recommend ADS above all other home security companies!
Don Longacre
15:28 20 Aug 18
Perfect LOCAL business. Customer service is outstanding and everyone at ADS does the same. Used them for 30 years (or more since I can't remember!)
Methinee Kelly
15:18 20 Aug 18
Have been with this family owned security company for nearly 15 years so it’s a fine time to honestly rate them. This company has been responsive, accountable and reliable. Their staff are well trained and have a 1:1 professional approach with clients. Such a company is difficult to find in today’s business climate. If you need the best security coverage I would highly recommend Alarm Dection Systems (ADS).
Maggie Kast
19:01 13 Aug 18
The service technicians performed a prompt, thorough and accurate replacement of our alarm system panels and were considerate throughout.
Marilyn
17:30 13 Aug 18
I’ve used this service for several years. Every interaction with the staff has been professional, reassuring and friendly.
Danton Jany
16:24 13 Aug 18
ADS had a low battery warning on one of are boxes.1st They notified me. 2nd We set an appointment up. 3rd The service tech came out and was on time, polite, and did the job in a timely manor as well as up graded a chip in are other box. Thanks
Dennis Peters
14:15 30 Jul 18
I have used ADS for a number of years for the security of the company that I work for and from my personal experience I would recommend ADS for your needs. Great people to work with and very prompt.
Curt Rodin
13:45 26 Jul 18
Service has always been prompt and efficient. They really care about their customers.
Kimberly Weston-Dodd
05:04 14 Jul 18
Always Excellent Service 😀😀😀I Strongly Recommend🙌🏽🙌🏽💪🏽💪🏽
D Elect
04:08 14 Jul 18
We couldn't be any happier with the service. Our old service wouldn't fix or old system, but now with ADS they get the job done right.
Mario Mendez
21:03 13 Jul 18
Called for service and they came out right away. Service man was very friendly and professional. One of the best responses I ever received for a service call. Very happy. He took care of the problem like a pro.
Jim Friedman
20:25 13 Jul 18
We have had outstanding service from ADS for over 25 years. We trust their monitoring service, and appreciate the knowledgeable, professional, friendly service we have received from their installation and support staff.
Luk Chiu Li
19:08 13 Jul 18
I have been the customer of ADS for more than ten years now and their service is always very professional and prompt.
Bobbi Boston
16:10 29 Jun 18
I have had various alarm companies over the 30 or so years we have had a burglar alarm, but non can come close to ADS. Heather helps design the perfect system for you and was able to convert the alarm system in the house we bought over to ADS with NO cost for the system. Additionally, they re-keyed our locks for free.
Willie Gillespie
00:13 29 Jun 18
Great knowledge
Steve Schomer
14:31 26 Jun 18
Awesome, ultra fast and timely service! Always very professional with an answer to my issues. Have been a customer for almost 20 years.
Joe PALERMO
22:29 25 Jun 18
I HAVE BEEN ASSOCIATED WITH THIS GREAT COMPANY FOR 19 YEARS....VERY PROFESSIONAL, KNOWLEDGEABLE, RELIABLE AND MOST OF ALL HONEST....
William Krofel
18:33 25 Jun 18
ADS was on their toes for our alarm system when they advised that the signal back to their control station was lost. We had a new router installed and somehow the connection to ADS was lost. A service rep called immediately to check the problem? Not being able to rectify the problem over the phone they dispatched a service tech the next day. Within a half hour the service tech had the problem fixed and we were back on line with ADS. If ADS had not been pro active who knows how long our service would have been out?Great phone service, great on site tech.Thank you ADS and keep up your good work.
Cheryl Warren
18:20 25 Jun 18
We have used Alarm Detection Systems for many years at my office and they have always provided prompt and dependable service! They are very professional as they are in and out of the office areas, quickly and quietly.I would highly recommend them!
Susan Huang
18:40 18 Jun 18
What a wonderful, local company to protect my family and home. Heather is terrific! So patient and not pushy. She accessed our existing equipment and was able to use it all. Feeling safe! Thank you ADS.
Sally Roth
13:40 07 Jun 18
Israel corrected my fire alarm panel quickly and he was extremely courteous, explaining what was done and what may be needed down the road. Very happy that my town home association uses Alarm Detection Systems. Keep up the great work and customer focus!
Amy Bartemio
13:17 06 Jun 18
Our agency has trusted ADS services for our alarm needs for nearly two decades now, it is difficult to say that for any vendors nowadays. The ADS team is knowledgeable and very responsive. Customer care is top-notch! Thank you & keep up the great work!
David Berchem
21:07 23 May 18
Helpful on quick response service calls
MRT Sureway
21:14 17 May 18
The gentleman who came to our facility was very respectful and polite. He explained everything he was going to do for us and was in & out of here in a timely manner. Great company for our needs.
Sandy Chapman
21:05 16 May 18
ADS is professional, personable and responsive - I highly recommend them!
Michael Perez
18:47 12 May 18
We were considering a number of DIY home security options. At the end of the day, we felt more comfortable dealing on a personal level with local people we could trust. With the support of our friend John Spooner at Alarm Detection Systems, Heather Guthrie-Walkowiak came to our home, took us through our security options, and set us up with a package that served our needs without blowing up our budget. Then Heather got us scheduled quickly for our home install. Skip and Glenn put in a full day's hard work in getting our system installed and online. Once the install was completed, Heather and Skip made us comfortable in explaining how to operate our new home security system. All in all, we could not have asked for more from the total service experience we had with Alarm Detection Systems. Considering all the time and effort they put in from consultation to completion, I am so grateful that I did not try to DIY our home security. There is no way I could have set up anything like the system we have now, and we would not have had the service and support we get from ADS. We would not hesitate to continue to recommend ADS to our friends who are considering home security installation.
Dennis Sester
22:51 30 Apr 18
ADS did a great job of converting from AT&T to Comcast for our alarm system. Alex, the ADS technician, waited for Comcast to complete their work so the system could be tested. Alex made it look easy.
Hank Clemmensen
19:11 30 Apr 18
Last week I had some Internet communication issues with my ADS Alarm system and contacted phone support. The Tech was great, extremely knowledgeable, and very patient while he walked me through some trouble shooting steps over the phone. We were unable to resolve the communication problem and schedule a service call for the next day. ADS Service Tech arrived as promised and even called 20 minutes prior to showing up. When Mark arrived we immediately had the problem fixed, tightened up some loose wires that had been moved during a remodel job last year in the basement, and checked the entire system, in and out in under an hour. Mark was pleasant and very professional. Great job!
Oscar Regalado
20:36 18 Apr 18
This company has provided services to our organization for a number of years and I would like to emphasize a number aspects. To begin with, they are very reliable. Whenever, we need technical support they are always available and there are no surprises nor additional charges which truly demonstrates that this company is reputable and operated by honest people. Additionally, their staff is very friendly, professional, and have a high sense of initiative. For instance, when they send a technician to inspect the alarm they place major effort in sending the same technician. This is quite valuable, since he is already familiar with our system and gets the job done much more efficiently and effectively. Specifically, I would like to emphasize Navil who s truly a valuable asset for Alarm Detection Systems. He is always very approachable, professional , and knowledgeable. Considering these and many other aspects it would be a pleasure to recommend Alarm Detection Systems either for business or residential consumers. Thank You!
JoAnn Cregier
20:04 16 Apr 18
My alarm system battery was reading "low" and emitting a beeping sound. ADS left a message on both landline and cell phone letting me know to call for a replacement and made sure I knew it was covered under my plan. Jose arrived promptly early in the am and was very courteous, professional and thorough - making sure I understood what he was doing and checked all before leaving. Highly recommend ADS!
Hank Artlip
17:58 16 Apr 18
Great service!
Selden Fox
17:07 16 Apr 18
ADS was attentive to our situation and responded quickly to our needs.
Premier Academy
12:43 12 Apr 18
We have always had great luck with ADS. Their service and monitoring are outstanding. Keep up the great work ADS!
Steve Graham
20:07 09 Apr 18
Sandy Spielmann
17:11 09 Apr 18
We have been using Alarm Detection Services for several years and continue to be extremely pleased with their service and responsiveness. The annual maintenance review which is included in their service plan is always very thorough and it is performed by technicians (Jim) that are extremely friendly and very knowledgeable on our unique system.
Antrone McIntosh
21:53 08 Apr 18
Robert and Joseph were both very professional, helpful, friendly and knowledgeable. It was a pleasure to have them service us. Thank you!
Sam Samules
00:17 03 Apr 18
We have used Alarm Detection Service for over 45+ yrs. We have never had a problem with their services, whether it be repair, extended services and check-ups. Their service people are very professional and supporting when help is needed or we have to understand the alarm's working.
Lisa England
15:47 02 Apr 18
They were very prompt to help out with our issue, and the technician was very friendly and knowledgeable.
Judy Blumenthal
16:04 30 Mar 18
This is a wonderful company with a very professional group of employees who truly care about their clients. We have used them for many years and during that time, it is they who call us to schedule our routine yearly check-up and if I don't return the call promptly, they call me again. There is no charge for this service- it is included in their maintenance contract. Their technicians and employees are very knowledgeable and we have been using the same technician, Tony, for every service call. He is terrific. I cannot recommend them enough!
Richard Hirsch
00:56 30 Mar 18
Alarm Detection Systems has provided us with excellent service for many years and we highly recommend them. Rich Hirsch
Admin Ashland
14:43 27 Mar 18
As a commercial building, we rely on ADS to provide service to all of our fire alarm, building access control, burglary alarm and video surveillance systems. Installation and service technicians are absolutely the best. All service is prompt and complete. Best care anywhere. - Ashland Ventures, LLC - Geneva, IL.
Tom McSweeney
13:43 27 Mar 18
Norm Holtz
23:11 26 Mar 18
Alarm Detection Systems is the best alarm company around. Sales and service are top notch. They have a monitoring station that is award winning. They are #1. Everyone there is very professional and very knowledgeable. You can't go wrong with an alarm system installed and/or serviced by them.
Edie Bisbee
14:26 24 Mar 18
Recently had a service call from ADS to solve a technical problem. The representative went over and beyond our expectations in solving the problem. He also gave information to help us communicate with ADS in the future.
THOMAS STREETY
15:28 21 Mar 18
Just wanted to say that the tech that came out to our facility was very impressive with the knowledge of our system and how to very quickly give us the new setup that we wanted for our panels. I would highly recommend them to other companies based on that and all of the communications I've had with them. Also, I have to mention that as soon as the work was done I received an email outlining everything which was very useful.
Nora Teeple
16:12 20 Mar 18
Out technician was very courteous and professional and finished the work in record time.
John Conway
20:31 19 Mar 18
Great Customer Service. The Service Tech was thorough, efficient and respectful of our house.
Sheila Griffin
19:30 19 Mar 18
Have used Alarm Detection Systems for years. Love the annual service contract which I have not had to use much! Easy to make an appointment with a specific time window and the the technicians are competent and professional. Highly recommend.
Ted Becker
17:24 19 Mar 18
Had (fortunately) a false fire alarm. I had ADS come out to clean all 9 units. Afterwards, upon looking up when hard wired units should be replaced, it appears that 10 years is suggested. Since they were close to 15 years old, decided to replace all of them. Since ADS had come out and cleaned them, they replaced all the units for only the cost of each unit...no additional labor charge! Technician was very conscientious and aligned units so that old paint marks did not show. Very happy with ADS
JD
16:53 19 Mar 18
ADS has been extremely responsive and I would definately recommend their service to anyone looking for an alarm service.
Daniel Rocha
16:07 19 Mar 18
Harry Brodsky
02:24 27 Feb 18
Have had their home alarm service for years and have been very pleased with their customer service. Anytime I had to contact them, they have been easy to work with and service calls are scheduled promptly. Techs are professional and courteous. Highly recommend ADS!
Rose Benson
18:06 26 Feb 18
ADS is a great company to work with. When I called for an alarm that went off, Russ came right out to help us with problem and knew right away how to repair it. He also noticed our batteries were about to expire so replace them for us. Took time out to help me re-label our alarm box as the writing had faded over time. Highly recommend ADS!
Marty J
23:09 23 Feb 18
ADS has been "my" security company for both home and business for many years. They are reliable, prompt and stand behind their work. Just had a keypad replaced that was not working properly. Technician was on time, professional and friendly. I highly recommend ADS for anyone needing a security system.
Dennis Casola
20:14 18 Feb 18
Excellent service. Could not have been better.Excellent service. Very knowable service people.
John Gannon
20:34 16 Feb 18
PAMELA NASLUND
18:50 02 Feb 18
I selected ADS to protect my mother's home and my home after my experience with them at my employer before I retired from my position as Office Manager. My company had numerous issues with the security system for a couple of years, so our maintenance and executive team brought in ADS. Fixed. Done. Their sales and tech team have been just great for me too (installed 3 years ago). Highly recommended. Really.
Barbara Buri
16:56 02 Feb 18
I'm employed for RiverPlace Condominiums, the service tech came into our facility. He checked out our equipment, conducted himself in a professional manner. After completing his checks responded back to me with his finding, then left to go onto another job. I felt he was knowledgeable and would recommend this company.
john salopek
02:15 31 Jan 18
I have used ADS for all of our Commercial Alarms needs for about a year. The staff are friendly and knowledgeable. If you have a specific system they will, most likely, have the right tech. I have been impressed with the quick response, and thorough troubleshooting. Great Company, and Staff.
Bill Klein
15:32 29 Jan 18
I have been with Alarm Detection Services going on 16 years. Over that time, I have had some false alarms and even had the police show up on one occasion.From the beginning with sales and installation every person we came in contact with was friendly, knowledgeable and quick to respond.Since, we have had to have routine service calls and again the service was excellent from customer service to the technician who was sent on the call. Every error made on our part was answered quickly with friendly responses.I would highly recommend ADS to family and friends with no reservations.
Troy Underwood
19:07 22 Jan 18
I recently experienced a system issue with one of the zones being monitored by ADS. I could not tell whether the system was working or the battery to the system panel was out. When I called ADS, the customer service representative was very professional and helpful. She answered all of my questions, and served as first level of support to resolve the problem. After it was determined that I needed technical support, I was provided with some information I should have available when I called Tech Support. Tech Support was similarly professional and tried to resolve my issue remotely, but I was still going to need someone to come to the premises to investigate further. Eduardo (Eddie) arrived during the timeframe that I was scheduled for. He showed me his badge and introduced himself. Eddie was also very professional. He identified the issue and was very thorough in explaining the problem and resolving it. He tested the areas after fixing them, and he also updated our records. He identified areas where changes were made and let me walk through the changes with him twice. All work was completed within an hour. From the first phone call to the repair, the service was 5-star quality (5 out of 5 starts). Thank you ADS for giving us a sense of relief to know that our home is secure.
Nicholas Schlageter
19:50 19 Jan 18
Technician showed up same day we called. He resolved the problem quickly.
Tonya Olsen
17:24 18 Jan 18
Highly recommend. My service tech, Milo is laid back, yet still professional. I truly enjoy our every-so-often visits. Milo never makes me feel like an idiot for asking a million questions and he always makes sure I'm completely satisfied and understand the issue he came out to handle. Thank you for all your help and the extra attention you provide to dummies like myself.
Marilyn Seidl
15:04 18 Jan 18
Very friendly and courteous. The thing that struck me is the time they took to explain what they were doing and to answer any of my questions.. Excellent service!
Stephanie Sayles
20:02 08 Jan 18
Had a nightmare experience with Protection 1 for over a year and ADS has rescued us. Staff is thoughtful and intelligent professionals. Highly recommend to any one, residential or commercial.
Angel Roman
18:12 08 Jan 18
The staff is AMAZING! The gentleman that came out to our site was very helpful and made sure that our issue was solved. We called for our alarm code pad and he even went into the settings to make sure that our keypad sounds every time we press a number. He was helpful, friendly!
Fred Orcutt
14:31 04 Jan 18
My facility has used ADS for quite a few years now and are very pleased with them. ADS always makes sure we get inspected on time and that everything works properly. When their techs come for an inspection, they work quietly and efficiently in the background and you don't realize they are their until they announce the audible alarm test. Highly recommended
Maria Gomez
18:55 02 Jan 18
Jackie Splinter
12:50 29 Dec 17
Our alarm system went into warning mode on 12/27, and I called ADS for assistance. They scheduled a skilled technician to come out that very same afternoon who was able to explain and correct the problem. We have had a great experience with ADS over the years in terms of reliability, professional service, and a sense of protection of and safety within our home. We would highly recommend this company to others.
Alan Zunamon
23:45 28 Dec 17
Have been a customer for over 20 years. Whenever we have a problem (typically a false alarm requiring a check of a particular sensor)we get a prompt visit from a competent and courteous technician. It's particularly nice to see someone you have met in the past!
Tina D
15:22 05 Dec 17
Our company has used Alarm Detection Systems for many years. They are always very responsive. Our most recent system check up indicated problems with the alarm and the technician, Ryan, was very helpful in answering questions, and letting us know what we need to do to get it fixed.
Shane Krupinski
16:52 22 Nov 17
My company uses Alarm Detection Systems for providing and monitoring our security system. Recent we had an issue with our security pad. I placed a call to ADS and explained the issue. A service tech was sent out the same day. Ray Kostalek was very helpful and courteous. He took the time to ask questions about the issue and offered multiple solutions. I am very pleased with the job he did.
Jeremy Goldberg
05:45 22 Nov 17
A GREAT RELIABLE COMPANY WITH A GREAT SUPPORTING CAST--- MARK MEYER IS ONE -- A FINE DEDICATED EMPLOYEE WHO KNOWS HIS JOB AND GOES ABOUT IT IN A VERY SYSTEMATIC MANNER--- LIKE A SURGEON , HE IS METICULOUS IN HIS WORK--- A NEAT PERSONABLE INDIVIDUAL---- ALWAYS THINKING BEFORE ACTING WHICH MAKES FOR A PERFECT JOB---- MARK IS A CREDIT TO THE COMPANY ---- A ROLL MODEL!!!!YES !I HIGHLY RECOMMEND THE ALARM DETECTION OF AURORA AND MARK MEYER AS THEIR REPRESENTATIVE!!!!
Korrin Moore
03:49 18 Nov 17
I had an issue with my alarm system. ADS had someone to my house that day. Antonio was very polite and explained everything he was doing. Awesome customer service! And the call center staff members are amazing as well. I have set my own system off a few times and I can expect there phone call within 20 seconds. I recommend ADS to anyone looking for security or fire system. They do exactly what they say they are going to do (and sometimes even more).
Alice Banks
16:36 15 Nov 17
This was one of the very best experiences I have ever had with a vendor/supplier.First, David was on time and presented with a positive attitude both toward being at our facility and in general. He became aware that I had a "list" of items which I needed to go over with him and continued with the positive response of "we will take care of it!" With this in mind, he also knew he would be unable to meet his next client and made arrangements for them. Wow!! David was devoted to our facility yet showing his dedication to the next!David took as much time as necessary to bring me up to speed regarding things I needed to be aware of with our alarm and sprinkler systems. He was prepared with proper signage required to be posted/updated and was instrumental in helping me to understand rules and regulations he addresses. Bottom line here, I had David's undivided attention and he got me through every issue I had listed. David left having provided me with valuable information including additional contact information for future needs. I cannot say enough about ADS and their incredible representative, David. Thank you all for making my day stress free and pleasant!Alice A. Banks, Safety ManagerArena Americas, Hodgkins, IL
Lilibeth Alcazar
23:27 03 Nov 17
I am most pleased with the care & efficiency of the service of ADS. When our system seemed to be having some problems they called us right away and their technician came and addressed the issue promptly. I highly recommend this company! Kudos to a very professional staff!
Mangia Wine Bar
21:52 11 Oct 17
Jason DeLancey
19:36 11 Oct 17
My place of employment works with ADS. They're a great local company with very good customer service. Really good to work with.
Sheri Wernsing
23:51 08 Sep 17
Always friendly; exceptionally helpful; excellent customer service.
Zafra Lerman
17:57 07 Sep 17
I have had Alarm Detection Systems for many years and am extremely pleased with the company. When there is a problem and I call them, a technician shows up immediately to check what is going on. When by mistake while the house is alarmed, somebody opens a door and the alarm goes off, they call immediately to see if everything is okay. Many of the times we get a technician by the name of Tony who is outstanding and his service is beyond the call of duty. We always get explanations from the people who come to the house about what is going on and what is the most impressive, is how fast the company reacts to any call and needs we express. I recommend this company highly to anybody that would like to have a security system installed.
K G
00:26 03 Aug 17
Horrible service...Always need parts that are unavailable..You wonder why constantly calling them
Thomas Wood
23:58 15 Jul 17
Chris Boyce
17:50 28 May 17
I've had dealings with ADS for nearly 30 years Great security service and the very best in locksmiths and services.
Nathan Freeborn
16:02 19 Aug 16
Good luck if you hire these amateurs to protect your home. I had a false alarm at my property which I immediately disengaged. Minutes after alarm had been disengaged I called Alarm Detection Services and was placed on hold. After waiting on hold for several minutes, I had to hang up and call again. At this point, I already had local fire department at my front door which I will be billed for accordingly. When I called Alarm Detection back a THIRD time, I was told I would have to wait until tomorrow to speak with a manager. When manager finally did call me he had no recollection of a rep coming out a couple weeks earlier to provide an assessment of our system. Eventually manager handed me off to tech support because I could no longer engage system after false alarm. I'm pretty sure my smoke alarm is defective. The tech trying to help could not figure out problem and said my only option would be to bring out a service technician to troubleshoot at $265 for one hour. No thanks. All I want to know now is how soon can I switch security providers.
Joel Weinberger
15:32 18 Aug 16
Very happy with service provided by ADS and specifically their service representative Paul Torres (#1052). Paul came to our house late in the day to see if he could schedule the no-cost upgrade to our radio since they had been unable to reach us via phone. I asked if he could perform the upgrade right away that evening. He checked his parts in the truck and was able to perform the upgrade without scheduling a future appointment. There were a few hiccups and it took about 45-60 minutes, but he kept a great attitude and was very respectful during his visit. Thanks!
Mike Gauthier
21:17 27 Jun 16
Amazingly friendly, accessible and their response and service team is perfect. Couldn't be happier!
Raymond Gao
02:27 14 Jun 16
The most irresponsible manager & VP I have experienced. Stay away from this company. They deserve negative stars.
Matt Fuller
19:31 01 Apr 16
K Hoving Recycling Westchicago
14:35 04 Mar 16
We recently used ADS for the burglar alarm at our new industrial and office facility in West Chicago. We have had a great experience working with Beth, and the service and follow up from ADS has been first rate from start to finish.
CA Adams
20:37 26 Feb 16
We are very pleased with the service from ADS from the meeting with the sales team, to the installation, and now with the monitoring team. Everyone has been very professional, nice and easy to work with. They were able to meet all of the requests that were important to us, and did so effortlessly. Other security companies were very rigid and not very honest in some cases. But ADS is proving to be an excellent choice and we are glad that we chose them.
bill uznanski
05:00 15 Feb 16
Rodger Plant with ADS is great. He will find out what your security needs are and help get the system that is appropriate for your needs.
Ken Schatz
20:42 12 Feb 16
I contacted Rodger Plant of ADS to have him contact the office manager of a business I was remodeling. I needed their alarm company to move an alarm head and the company they used didn't even respond to their calls. Rodger contacted the office manager, got the account transferred to ADS and had the alarm head moved before the other company even returned the call. Not only is ADS a great company, Rodger is a great rep! Thanks again for keeping my project moving forward.
Julie Perez
18:06 12 Feb 16
I have worked with many companies and this by far is one of the BEST companies to work with. Every time I call for service they respond in a quick, friendly manner. (It's so nice to talk to a live person and not an automatedsystem.) From tech support, (shout out to Ricky Soto, John Kile, Nikki Gray and all the other guys who do an excellent job) to install and repairs, I've never had a bad experience. Always professional, always friendly and always willing to go the extra mile to ensure that they meet the needs of our company. Thank you ADS!!!
Nancy Winchester
02:23 12 Feb 16
Roger will determine you needs and develop a system that's perfect for you! More importantly you know who is monitoring your alarm system. Even for your home, don't go with a company where you don't know who is on the other side.
Nicholas Hofer
02:17 12 Feb 16
Alarm Detection Systems makes sure they check out YOUR Alarm System needs and fills the bill.Great people to have looking out for you...
Dawn Morrow
14:59 10 Feb 16
Our window cleaning business switched to ADS after years of using another alarm company. They have done a great job being professional and quick to respond to any of our needs at the shop.One thing I love as the owner is the U Link app on my phone. I can monitor when the employees come and go to pick up equipment and supplies. It has helped make my life so much easier.With the upgraded system and the U Link app, our company now pays almost Half the Price of the other alarm company. We highly recommend ADS for business or home alarm needs.
John Fitzgerald
23:09 09 Feb 16
Great company, great people.I first came across Alarm detection systems two years ago, and have nothing but good things to say. Everyone I speak to there is prompt, knowledgeable and friendly, with a HUGE emphasis on customer service.Our contact, Roger, is a former police officer, and when he talks about security needs and options, it really feels like a true consultation, not just a sales pitch.Can't recommend these guys enough.
Steve Immergluck
20:24 09 Feb 16
When Rodger came out to my house I instantly knew he was an expert in his field and I was in good hands. He recommended some outstanding services and from beginning to end our experience with Rodger and the ADS team was outstanding.
Paul Schifferer
16:12 05 Feb 16
We are a small business in Elgin, IL, and having great people help make your life and work easier is a wonderful thing. We just switched from another alarm company for our office to ADS, and it could not have been easier! Heather came out to our office for an estimate, and she was absolutely stellar, nice and great to work with. Our installation was very quick and clean. And we absolutely love having the Total Connect App on our phones - What a great and convenient tool. We even saved money on the deal.Bottom line: Great company to work with and we look forward to many years with you - Thank you all at ADS!
Rhonda Hagen
21:21 26 Jan 16
I was looking for a security system for my home. I wanted a local company, not a large global company. I did a lot of research and spoke to a few of my neighbors. I landed on Alarm Detection Systems. My neighbors raved about the company and how personal the service was. After having the system installed, I came to understand why my neighbors thought so highly of the company. Should I ever have the need to contact them, I always get a live person. Not an automated system that you get lost in! They have handled all of my questions with speed and efficiency. Kevin Carroll was our salesman. He answered ALL of my questions and was very thorough. This is how I expect a company and customer service to be! Thank you ADS for making us feel secure in our home and being there for us ALWAYS!!!!!
Salon625 Naperville
21:17 20 Jan 16
I switched to Alarm Detection and couldn’t be happier. The first person I met was Janita Schmitz. She is so full of energy and so passionate about her industry and Alarm Detection. She was very thorough about the process. She assured me I would always speak to a live person when I called (unlike my previous security company) and she was so right! The hook up was quick and easy.In today’s world there is nothing more refreshing then having a question, calling the company, and immediately speaking to a “real person”.The staff at Alarm Detection are all excellent! From start to finish everyone is so professional, friendly, and courteous. Thank you, Janita and Alarm Detection, for protecting my business and my home.
Hilary Stauber
20:04 19 Jan 16
We met with Heather Walkowiak of Alarm Detection Systems for our home. She showed up on time in fact she was 10 minutes early. She was extremely patient with us and did not push product or services we did not need. The installation was quick and the installer was very professional, and polite. He explained and showed me how to use the security system. He cleaned up after he was finished. I would highly recommend ADS and Heather Walkowiak. Thank You Again Heather for all your help! Stauber Family
Brittany Carroll
22:50 18 Jan 16
Alarm Detection Systems put a system in my family’s home today, the technicians worked clean and were very courteous. They went out of their way to work quietly while my young children napped. The experience from the sales consultation to the install was excellent.
judd nilles
03:52 19 Nov 15
Christina M
02:14 20 Mar 13
I had there service at my business. when one night someone broke into my store the alarm did not go off and i lost lost of merchandises. I asked for the explainatation from the company, vice president Robert alias bob came to my store and said even if the alarm would had gone off made no difference or stopped robber from stealing and laughed... and told me to tell my lawyer to call him. I was very disappointed and was surprised by his attitude and laugh. The cop were the one who found the business broken into instead of alarm system.
Facebook Rating
4.6
Based on 59 reviews
Alarm Detection Systems
4.6
Stephen Thomas
04:11 08 Feb 20
I think their security system is very comprehensive (we have 30+home sensors); well priced; has an awesome console and an even better phone app. And the customer service has been awesome! Thats pretty good in my book
Charlie Melnash
18:17 15 Oct 19
We have been satisfied customers for many years. Their responsiveness and professionalism is as good as anyone could expect. Very happy with them on all accounts.
Karyn Domzalski
14:24 31 Aug 19
Incompetent. We had a mandatory inspection in May. I know where my alarms are and had to direct them to each of them. We made sure they tested all the correct alarms before they left and I was still given a notice saying I had to be present during my holiday weekend to be here for them to get what they missed. Please train your employees correctly so this doesn’t have to happen again.
Phyllis Young
22:16 27 Aug 19
Bigger isn't always better. Thinking largest market share holder might be the way to go when upgrading our system, we did. However and fortunately, we weren't locked in because I cancelled the service on the last day possible. One of the new smoke detectors was faulty. Information on equipment needed wasn't accurate. I was dealing with a provider. Customer service was dismal. Despite being offered a substantial savings to remain with them, we chose ADS instead. Want the most responsive, best personal care and customer service? Use ADS! Should you have an issue, ADS will take care of you.
Bridget Donelson
18:31 30 May 19
The installation techs went above and beyond what was required or expected. They spent a lot of time here and made sure I was 100% comfortable before leaving. Great job!!
Steve Kezios
00:52 17 May 19
ADS is focused not just on protecting your stuff but they also care about service. That's not easy to find any more. I most definitely recommend ADS and I don't recommend many services at all.
Mark Grimes
14:53 18 Apr 19
Suggestion what could get better….Try some Customer Service. We have been a customer for over ten years, and I think ADS has become complacent. Left two messages and no one called me back. After calling multiple times finally reach someone. I got the sense I was interrupting her day. My overall experience was not good on a scale of 1 to 10 they score a “2”. I could go on and on but will stop here. if anyone wants my opinion please reach out. I’m pretty sure ADS is not the only fire monitoring and inspection company in Naperville.
Kimberly Belle
20:39 29 Mar 19
Excellent customer service; warm, responsive and immediate. That's the most anyone could hope for!
Joey Cashmore-Johnson
16:55 20 Feb 19
The ADS team was stellar. They made sure that everything worked perfect and that I had a full understanding of the new system they installed.
Linda Moore
20:55 06 Feb 19
Their technicians are professional and pleasant to deal with. They are the face for the company. It inspires confidence in the service.
Brian Cann
13:38 16 Jan 19
We have been with ADS for several years. Very good service from field technicians and staff support. I would recommend ADS to anyone looking for quality security monitoring.
Joe Dunsey
21:19 03 Jan 19
Service response is quick and all technicians have been helpful and personable. Always get the job required done.
Maria Pasquinelli
19:18 02 Jan 19
I have been a customer of Alarm Detection for 13 years. My service tech is knowledgeable and comes in knowing the job and ready to get it done. I really appreciate that they respect my time. Well Done ADS!
Colin Campbell
16:08 11 Dec 18
ADS is a local company that we have used for fifteen years or so now. In that time we have had maybe a dozen alarms (all accidental, thankfully) and their response has always been perfect! Their service is excellent. They do all of the work themselves, no subcontractors to worry about. We have always been more than satisfied and recommend this company to anyone contemplating installing a full service alarm system.
Darrell Tielbur Sr.
23:28 21 Nov 18
Recently we lost our camara system due to power failures. I sent e-mails request both times. Tere quick response is greatly appreciated. They found the problem areas and made the appropriate repairs. I work Security at a Car Auction
Joel Kogen
15:38 30 Oct 18
I be a client with ads for a long time All their staff from sales to monitor And service have always done a Fantastic jobI am a contractor and developerAnd deal with a lot of alarm company
Klhg Master
18:24 18 Oct 18
If you are in the market for an alarm system (Home or Business) then look no further than these guys. Locally owned and operated, we could not be any happier since making the switch several months ago. These guys rock.
Gerald Palmer
14:10 02 Oct 18
Just completed annual inspection - thorough, professional, and punctual. No other alarm company has given me this level of service.
Michael Cushion
23:48 05 Sep 18
We are very happy with our ADS protection and their customer service. We recommend ADS to anyone looking to protect their home.
Joe Holman
16:45 28 Aug 18
ADS is a locally owned, family owned business that has provided the alarm service where I work for many years. They are always professional and courteous and through the years have always provided good solutions to our alarm and entry security needs. I highly recommend their services.
Bob Nykaza
18:49 16 Jul 18
We are fire protection professionals that use ADS for our fire alarm monitoring. Becky Wright is our point person. She is knowledgeable, responds quickly and is always very pleasant to work with. We at Fredriksen Fire enjoy working with Becky and ADS. Highly recommended.
Judy Hogel
03:08 10 Dec 15
The water bug alarm saved us from a messy septic backup in our Basement. Thanks Heather and John for being the best!
Joe Hogel
23:33 01 Apr 15
I never thought a security company could be super high tech, and have direct customer care!!!! Truly one of a kind, nice job ADS!Your newest Fan!!!
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