Alarm Runner Service
Sleep easy. You no longer need to check on an alarm notification at 2:00 AM. Save time, money, and frustration by adding local runner service to your account.
$30.00/mo. for commercial buildings
$10.00/mo. for single residences
- 24-hour rapid alarm response service for your location
- Available within a 15-mile radius of Aurora, IL*
- An ADS uniformed employee will check for evidence of a break-in or false alarm and reset the system
- Supplements first responder dispatch/not replaces
01
Schedule An Appointment.
Call 630.844.6322 or use the button above, and our security experts will collect all the necessary information to start alarm runner service at your business or home.
02
Create a Schedule Around Your Needs.
During the day or in the middle of the night, our alarm runner service operates 24 hours a day. You can easily make changes to your schedule or request an additional service call online.
03
Rest Easy Knowing Your Property Is Protected.
Trained representatives monitor your security system so you don’t have to. ADS is a full service alarm company that goes that extra mile, literally, for our customers.
Google Rating
4.9
Based on 173 reviews
Alarm Detection Systems
4.9
Eliot Tokowitz
19:43 02 Nov 20
ADS is very reliable, with great service technicians!
Rhonda Bryant
23:53 20 Oct 20
Kendall Sullivan
14:29 12 Sep 20
Excellent customer service and a reliable product. I will definitely be using them again in the future.
D Miretzky
16:57 11 Sep 20
Have serviced our home for 30 years. No problems, very happy with the system. Customer service is excellent and anyone who's come out to the house to do any necessary work has been great. Highly recommended.
Tom Kloempken
21:12 02 Sep 20
We have had ADS protect our home for over 14 years. They are far superior to the two companies that we had before we moved to the Chicago suburbs. They have always contacted us in less than a minute when we have accidentally set off our alarm. Recently they contacted us to advise that one of our batteries was weak and needed replacement as they have done a couple of times before. The technician, Jose arrived as promised and quickly diagnosed what the real problem. He ended up replacing both of batteries in our 2 controllers and replaced one of the controllers completely as an upgrade. He was very courteous and cleaned up completely before leaving. Our radio backup has been great when we have had power failures and phone line problems.
Lupita Collazo
20:26 02 Sep 20
Michele Armstrong
17:52 26 Aug 20
OMG Tech Rep. named John was AWESOME!! He was able to help me correct an error on my part of erasing our Master Code and then helped me to install a new user. He was very knowledgeable, patience and pleasant to work with. Thank you for hiring and keeping good personnel in your tech department.
LOU F
20:24 03 Aug 20
When I called for service they came out the next business day which was fast The tech was very friendly and knew just what to do. great people to work with. We been using them for years.
ronny b
10:51 01 Aug 20
Family owned business. They're fair, that's hard to find
Don Bally
14:52 15 Apr 20
I am very happy working for ADS.
Edward Fabiszak
15:55 26 Feb 20
Technician was on time, professional and completed the service call quickly.
Eduardo Orozco
20:31 10 Feb 20
Great company. Great service and friendly and knowledgeable staff. Feels good to know they are local !! Definitely would recommend.
michael coleman
22:11 16 Dec 19
Kahlil Diab
18:24 16 Dec 19
Prompt, friendly, and courteous.
M
15:36 09 Dec 19
We have had a great experience with Alarm Detection Systems. We have been a customer for years. Alarm Detection Systems really does care about its customers. Recently our carbon monoxide detector needed to be replaced. Our technician, Russ, offered to change all of our smoke and sensor batteries while in our home too. Russ and Alarm Detection Systems provides very thoughtful and professional service.
Hagop Soulakian
19:12 03 Dec 19
Handled our issue with care and diligence. What was great was that they delivered on what they promised. Very satisfied from initial call to completion survey.
P Young
20:41 18 Nov 19
Bigger isn't always better. Thinking largest market share holder might be the way to go when upgrading our system, we did. However and fortunately, we weren't locked in because I cancelled the service on the last day possible. One of the new smoke detectors was faulty. Information on equipment needed wasn't accurate. I was dealing with a provider. Customer service was dismal. Despite being offered a substantial savings to remain with them, we chose ADS instead. Want the most responsive, best personal care and customer service? Use ADS! Should you have an issue, ADS will take care of you.We continue to be pleased with the excellent customer service, tech support and technicians. Thanks, ADS!
Brett Muhlhan
20:37 04 Nov 19
ADS is awesome. Great service! They are fast, efficient and communicate to the customer. We bought a house with an old system and they worked with us to update it and also fix some issues that were occurring. The techs were all on time, early even and very professional....
Brett Kendrick
20:18 29 Oct 19
I have been dealing with Alarm Detection Systems for the past couple years for a building that I manage. They are always very professional and on time for their appointment for our yearly alarm inspection. I would not hesitate to recommend them to anyone.
Spencer Zitka
16:39 15 Oct 19
James Rejowski
22:00 01 Oct 19
I had a concern that the transformer for our alarm system was overheating after many years of use. The ADS service technician Russ quickly diagnosed the problem and replaced the unit. He then ran a system check. He was punctual and professional. We are very pleased with the service.
Cindy Boban
19:12 30 Sep 19
ADS has excellent customer service. They are always quick to respond and super helpful with any questions or concerns. I would highly recommend their services.
Faruk Dadar
16:23 30 Sep 19
Exceptional customer service, on site professional Technicians and Russ was very polite explained all the issues, walked us through what he was planning to do to get the issue fixed. He was prompt on time, fast and provided an excellent Service. We would recommend that choosing ADS will be a long term best choice anyone can make.. They are the best in this service industry. Invest your money in a company which pays dividends by form of their service.
FullStaff Music
20:02 27 Aug 19
Lupe Rodriguez
22:43 15 Jul 19
Joan Boldan
14:36 01 Jul 19
ADS is truly the best. Thank you guys for coming out and helping me.
Martino James
18:47 26 Jun 19
Navel the service tech was very professional and explain why all of the issues that we was occurring with our service.
Bridget Donelson
18:31 30 May 19
The installation techs went above and beyond what was required or expected. They spent a lot of time here and made sure I was 100% comfortable before leaving. Great job!!
Gail Kennedy
23:53 28 May 19
Great customer service by Ryan. He went beyond the call of duty and did with a smile.
Robert Allison
21:01 28 May 19
Alarm Detection has been a very reliable, professional and responsive organization to work with.
Karen Gull
17:35 20 May 19
I would recommend ADS (Alarm Detection Systems, Aurora) for your companies alarm needs. They are prompt, informative, and friendly when they come to test the alarms. Paperwork from testing is received quickly.
Steve Kezios
00:53 17 May 19
You can trust ADS to safeguard your property but you can also count on them to be helpful and professional. They don't pass the buck. It really seems like they care about customer service. How strange is that?
Patrick Meyer
00:23 15 May 19
I have used ADS for over 6 years and had a service call. The technician, Israel, was one of the most thorough technicians I have ever had. Great company.
modesto monet
03:35 14 May 19
I have work be done by two worker very good customer service navíl Zaragoza and oscar they only have job done they go extra mile to complete their assignments
Bob Slater
20:49 13 May 19
Very pleased with the speed of the response to question, requests and technical assistance I received. The customer service far better than I normally see in todays environment and when I needed help in making changes the Codechange staff was not only helpful in explaining what was needed but suggested ways to accomplish the task that made the whole job much easier and faster than I could have imagined.
Kimberly Belle
20:40 29 Mar 19
Michelle Fisher
13:35 28 Mar 19
We have used Alarm Detection for many, many years!Always quick to respond and very accommodating! I highly recommend them!
Steve Deming
18:24 26 Mar 19
We at Raynor Garage Door Manufacturing have enjoyed many years of excellent service from ADS. As the Facilities Manager here I speak from experience when I say, the whole ADS team is always prompt, professional and courteous. The technicians are obviously well trained. We rely on ADS as a strong partner in keeping our facilities systems safe and well guarded. Thanks.
Chris Sotos
17:22 26 Mar 19
Prompt and honest service professionals
Josette Belvedere
16:25 26 Mar 19
Always there when you need them and they go the extra mile for you.
Durdana rahman
03:07 07 Mar 19
Professional and courteous salesman; affordable plans to fit my budget!
edward Ranquist
16:40 25 Feb 19
excellent customer service. Ed & Russ did great
Redeemer Elgin
15:36 25 Feb 19
They have great technicians and they are on top of your account.
Mike Szymanski
13:25 12 Feb 19
ADS continues to provide us reliable and courteous service using well trained technicians and support staff. We remain a loyal customer. Village of Barrington
Stephanie Dubnow
22:39 11 Feb 19
Mark is extremely reliable and knowledgeable. ALarm detection systems is a wonderful company to work with.
Marcia Lorenz
22:25 11 Feb 19
I have had ADS security for years. They are very accommodating and professional. If I ever have a problem they come out almost immediately to fix it. The techs are knowledgeable and trustworthy. I highly recommend ADS for your security needs.
Ronald Joyce
21:35 11 Feb 19
I've been dealing with ADS alarm company for years and I truly like the quick and compleat service that we have received from them.I would highly recommend ADS for any of your alarm needs.Keep up the great service!
Jack Monco
21:22 06 Feb 19
We have used ADS for many years. Not only are they extremely competitive but they give exceptional service. Their service people are professional and knowledgeable and friendly. I highly recommend ADS.
Diane Huber
17:17 02 Feb 19
We are a new customer of ADS and could not be more satisfied with our transition to their company. We have received excellent service from the first call to the company dispatch center to the high quality and standards of the service technicians themselves. We believe our school is now in the best of care, safety, and service for our Fire and Safety needs.
Ron Buncak
21:10 29 Jan 19
We have used ADS for many years now and are very happy with the service and staff. The techs come out and fix most problems right away.The company I work for asks me if I could find a better provider and I always tell them No Way! Keep up the good work.Thanks.Ron Buncak
Facebook Rating
4.7
Based on 29 reviews
Alarm Detection Systems
4.7
Mario Mata
16:54 28 Sep 20
Great customer service, their response time is quick and the technicians are very knowledgeable and will answer any questions you may have.
Joe Vas
16:15 28 Sep 20
Great service and ongoing advice re: technological advances and potential upgrades.
Stephen Thomas
04:11 08 Feb 20
I think their security system is very comprehensive (we have 30+home sensors); well priced; has an awesome console and an even better phone app. And the customer service has been awesome! Thats pretty good in my book
Charlie Melnash
18:17 15 Oct 19
We have been satisfied customers for many years. Their responsiveness and professionalism is as good as anyone could expect. Very happy with them on all accounts.
Karyn Domzalski
14:24 31 Aug 19
Incompetent. We had a mandatory inspection in May. I know where my alarms are and had to direct them to each of them. We made sure they tested all the correct alarms before they left and I was still given a notice saying I had to be present during my holiday weekend to be here for them to get what they missed. Please train your employees correctly so this doesn’t have to happen again.
Phyllis Young
22:16 27 Aug 19
Bigger isn't always better. Thinking largest market share holder might be the way to go when upgrading our system, we did. However and fortunately, we weren't locked in because I cancelled the service on the last day possible. One of the new smoke detectors was faulty. Information on equipment needed wasn't accurate. I was dealing with a provider. Customer service was dismal. Despite being offered a substantial savings to remain with them, we chose ADS instead. Want the most responsive, best personal care and customer service? Use ADS! Should you have an issue, ADS will take care of you.
Bridget Donelson
18:31 30 May 19
The installation techs went above and beyond what was required or expected. They spent a lot of time here and made sure I was 100% comfortable before leaving. Great job!!
Mark Grimes
14:53 18 Apr 19
Suggestion what could get better….Try some Customer Service. We have been a customer for over ten years, and I think ADS has become complacent. Left two messages and no one called me back. After calling multiple times finally reach someone. I got the sense I was interrupting her day. My overall experience was not good on a scale of 1 to 10 they score a “2”. I could go on and on but will stop here. if anyone wants my opinion please reach out. I’m pretty sure ADS is not the only fire monitoring and inspection company in Naperville.
Kimberly Belle
20:39 29 Mar 19
Excellent customer service; warm, responsive and immediate. That's the most anyone could hope for!
Joey Cashmore-Johnson
16:55 20 Feb 19
The ADS team was stellar. They made sure that everything worked perfect and that I had a full understanding of the new system they installed.
Linda Moore
20:55 06 Feb 19
Their technicians are professional and pleasant to deal with. They are the face for the company. It inspires confidence in the service.
Brian Cann
13:38 16 Jan 19
We have been with ADS for several years. Very good service from field technicians and staff support. I would recommend ADS to anyone looking for quality security monitoring.
Joe Dunsey
21:19 03 Jan 19
Service response is quick and all technicians have been helpful and personable. Always get the job required done.
Maria Pasquinelli
19:18 02 Jan 19
I have been a customer of Alarm Detection for 13 years. My service tech is knowledgeable and comes in knowing the job and ready to get it done. I really appreciate that they respect my time. Well Done ADS!
Colin Campbell
16:08 11 Dec 18
ADS is a local company that we have used for fifteen years or so now. In that time we have had maybe a dozen alarms (all accidental, thankfully) and their response has always been perfect! Their service is excellent. They do all of the work themselves, no subcontractors to worry about. We have always been more than satisfied and recommend this company to anyone contemplating installing a full service alarm system.
Darrell Tielbur Sr.
23:28 21 Nov 18
Recently we lost our camara system due to power failures. I sent e-mails request both times. Tere quick response is greatly appreciated. They found the problem areas and made the appropriate repairs. I work Security at a Car Auction
Joel Kogen
15:38 30 Oct 18
I be a client with ads for a long time All their staff from sales to monitor And service have always done a Fantastic jobI am a contractor and developerAnd deal with a lot of alarm company
Klhg Master
18:24 18 Oct 18
If you are in the market for an alarm system (Home or Business) then look no further than these guys. Locally owned and operated, we could not be any happier since making the switch several months ago. These guys rock.
Gerald Palmer
14:10 02 Oct 18
Just completed annual inspection - thorough, professional, and punctual. No other alarm company has given me this level of service.
Michael Cushion
23:48 05 Sep 18
We are very happy with our ADS protection and their customer service. We recommend ADS to anyone looking to protect their home.
Joe Holman
16:45 28 Aug 18
ADS is a locally owned, family owned business that has provided the alarm service where I work for many years. They are always professional and courteous and through the years have always provided good solutions to our alarm and entry security needs. I highly recommend their services.
Bob Nykaza
18:49 16 Jul 18
We are fire protection professionals that use ADS for our fire alarm monitoring. Becky Wright is our point person. She is knowledgeable, responds quickly and is always very pleasant to work with. We at Fredriksen Fire enjoy working with Becky and ADS. Highly recommended.
Judy Hogel
03:08 10 Dec 15
The water bug alarm saved us from a messy septic backup in our Basement. Thanks Heather and John for being the best!
Joe Hogel
23:33 01 Apr 15
I never thought a security company could be super high tech, and have direct customer care!!!! Truly one of a kind, nice job ADS!Your newest Fan!!!
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